Problem
TechFlow was spending $15K/month on customer support with 4-hour average response times, leading to customer churn.
Solution
We built a custom AI agent integrated with their CRM and knowledge base, handling 80% of inquiries autonomously with human escalation for complex cases.
Results
- 80% reduction in response time
- $120K annual savings
- 92% customer satisfaction score
- 24/7 support coverage